Zilker Vacations Rental Policies
1. CHECK-IN: Check in is after 4:00 p.m. Check out time is 11:00AM. Check in instructions will be provided within 7-days of your arrival. If you’re arriving late at night, let us know and we’ll leave the porch light on for you!
2. SIMPLE PAYMENT POLICY –Rental to be paid in full upon reservation using any major credit card. Other arrangements considered upon request. Dates are NOT removed from the calendar until payment is received. CASH: if you would like to pay for your rental with cash upon arrival, we require a copy of your drivers license and a credit card upon booking which will be authorized for the full rental amount.
3. CANCELLATION POLICY –
***If you cancel outside 30 days prior to your arrival date, you will receive a 100% refund.
***If you cancel inside 30 days, you will be refunded 50% of the nightly rates and 100% of all taxes and fees.
***If you cancel inside of 15 days prior to your arrival there is no refund.
***In the case we can rebook the days canceled we will refund you based on what the rates we are able to get. (EX: if you booked 2 nights @ $159/night and cancelled last minute and we were able to rebook at $100/night then we would offer you a refund of $200.)
***If booked for SXSW or ACL and you cancel inside of 90 days prior to arrival there is no refund, unless we can rebook.
***3% credit card fees are deducted from refunds on reservations made more than 120 days prior to cancellation.
***UNEXPECTED TRAVEL DELAYS - we cannot offer refunds due to last-minute weather or medical related travel delays. We recommend purchasing trip insurance if there are any concerns. If we are able to rebook we will certainly do our best to get you as much money back as possible.
4. DAMAGE DEPOSIT – We do not charge a damage deposit on short term stays. However, you are responsible for any damages that may occur during your stay. No damage charges will be accessed provided no damage is done to the condo or its contents beyond normal wear and tear, there is no excess mess or negligence and all keys are returned to the lock box upon check out. Typically on long-term (30+ day) stays we will charge a $500 refundable deposit.
CLEANING: We charge a $60 cleaning fee for one-bedroom properties and $90 cleaning fee for two-bedroom properties. For month+ bookings we charge $100/$150 cleaning fees and an option for $500 refundable damage deposit.
PETS: We welcome your pets! However, we do have to put in quite a bit of extra detailed cleaning to get it ready to go for our next guests, so we charge $50 for any stay under a week, and $100 for over a week for cleaning and normal wear and tear, not including any damages. A $300 pet deposit is required and will be returned within 72 hours of departure, as long as we don't have to replace any furnishings, including linens, or have to do extra carpet cleaning due to excess dirt or animal odor. We ask that you keep your pets off the furniture and keep them in a crate or in the kitchen with a gate when you aren’t with them.
6. NOISE CURFEW: The City of Austin enforces a 10:30 noise curfew that we must abide by. We take this very seriously out of respect for our other guests and neighbors. If we receive a complaint, we will address the issue with the primary renter, and a second complaint may be met with an immediate eviction without refund.
All of our condos are privately owned by Peach and Cynthia Reynolds and we are not responsible for any accidents, injuries or illness that occurs while you are on the premises. Nor are we responsible for the loss of personal belongings or valuables. It is understood that all guests (registered or not) are expressly assuming the risk of any harm arising from their use of the property.
7. CHECK OUT PROCEDURES:
Please review the following check-out procedures and your effort is greatly appreciated in our effort to keep our cleaning fees as low as possible.
BEDS - You can leave the sheets on the bed(s) and please don't make them, so the housekeepers will know what was used.
KITCHEN - If there are dirty dishes, you can start the dishwasher, but please don't put any wooden items or non-stick pans in there. Our housekeepers are happy to take any unopened edible food, so no need to clean out the fridge before you leave.
TRASH - Please bag and remove trash/recycling into the large bins provided for street pick up (On alley side of building for Park Place and Kaleido House/ in driveway of 6-Plex where all other units are located)
If possible please place the recyclables only in the large blue can, with no plastic bags.
GRILL - If you use one of the grills, please leave the cover off so the housekeepers will know to clean it.
Thank you very much for helping us out with these items and of course please remember to lock up when you leave and check for phone chargers and other personal items. We will contact you right away if we find something left behind and we will get it mailed back to you or hold it at our office for pick up.